Customers are demanding more from their delivery providers.

More transparency. More efficiency. More reliability. 

To meet these evolving customer demands, leading delivery providers are updating their delivery processes and bringing new features to their delivery management software. In this short blog we’ll show you how they’re doing it.

Demand 1: More Transparency

Customers want to know where their order is and when it will arrive.

But some delivery providers still struggle to provide accurate updates or ETAs. They can’t track drivers in real-time on a map, show what drivers are doing, or provide an accurate delivery time that changes as the driver either accelerates or gets stalled.

Leading delivery providers are solving this problem by collecting live, accurate, real-time tracking data on their drivers. With this data, they can:

• Show dispatchers where drivers are on a map vs where they need to be to complete their delivery on time
• Offer customers an accurate ETA that changes as the driver progresses their order
• Generate status updates that are automatically texted to customers

Demand 2: More Efficiency

Customers want their orders as quickly as possible, and delivery companies want to manage deliveries as easily as possible.

But some delivery providers do not collect the necessary data points they need to optimize routes as efficiently as possible. In addition, their dispatchers still spend too much time and effort managing every order.

Leading delivery providers are solving this problem by automating, streamlining, and simplifying their delivery management processes. They are collecting more data, and:

• Using modern software and algorithms to generate the most efficient routes possible
• Giving dispatchers “just enough” information at every stage of a delivery to improve decision-making and minimize overwhelm
• Helping dispatchers anticipate and solve delivery issues before they happen

Demand 3: More Reliability

Customers just want to place an order and know it will be delivered on time, in full.

But some delivery providers still complete orders late, slower than they should, or with unreliable timelines. This can create frustrated customers, poor reputations, and lost revenue over the long run.

Leading delivery providers are solving this problem by putting customers first at every stage of the ordering and delivery process. They do this by:

• Implementing modern features like proof-of-delivery photos to make deliveries more reliable and transparent
• Integrating their delivery software with ordering platforms to create a seamless process for customers
• Optimizing their delivery performance, tracking, and reporting to guarantee deliveries will be completed on time, in full, every time

How Can You Better Meet These 3 Customer Demands?

To make these changes, implement these features, and solve these problems, leading delivery providers are updating their delivery management software. Some are building new solutions in-house, while others are replacing their old systems with modern platforms. 

To learn more about one modern delivery management platform, click here.

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